Do we need CRM, ERP or both?
Start with the gap in your process. CRM covers enquiries, follow-ups and sales ownership; ERP covers agreed operational work after an order is accepted. A connected system needs clear identifiers, permissions and handover checks.
Can you migrate spreadsheets or connect existing software?
First review an anonymised sample, field definitions, record quality and supported interfaces. Agree duplicate handling, migration checks and rollback arrangements. Provider accounts, approvals and recurring charges are confirmed separately.
What should we bring to the first discussion?
Bring your sales stages, current forms or spreadsheets, user roles, report examples and one complete order journey. Use anonymised records for early planning; sensitive data belongs in the agreed project process.
How is the first release approved?
Agree acceptance checks for assignment, role access, quotations, operational handover and reporting. Review realistic exceptions as well as the happy path. Training, data ownership and ongoing support are recorded in the proposal.